• lazyslacker@lemmy.world
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    1 year ago

    My dentist has started texting about appointment reminders and reschedules. It’s an automated system but also a person can manually jump into the conversation. I love it because it means I don’t have to talk to them on the phone.

    • LinkOpensChest.wav@lemmy.one
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      1 year ago

      I give the phone call or text option at my work, and I don’t believe I have a single client who prefers a phone call, which is great because, yeah same

        • dustyData@lemmy.world
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          1 year ago

          If it could be a voice mail message, then it would rather be a voice message (higher quality, more convenient controls). If it’s a short and concise voice message, it would rather be a text message.

          Most people, given the previous analysis, prefer to not leave the voice mail and just text instead.

          • HubertManne@kbin.social
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            1 year ago

            well if im available I prefer to talk and the voice mail is if im not. I would far prefer an email over a text message and even over a voice call if the email will be responded to but everyplace likes to use do not reply garbage.

    • lud@lemm.ee
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      1 year ago

      Basically our entire healthcare system has had that for years. We can’t reschedule with SMS though. Sometimes clinics support rescheduling via the national E healthcare service, though.

      • SomeoneElse@lemmy.ca
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        1 year ago

        I’m in the uk and rescheduled an appointment at a large hospital via text with an automated system a couple of weeks ago. It was great!

  • Arthur Besse@lemmy.ml
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    1 year ago

    I recognize this… it was part of the “Public Health Passenger Locator Form” which was required to enter the UK during covid times.

    • rmuk@feddit.uk
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      1 year ago

      Nicely spotted. I thought it had a certain G-O-V-dot-U-K-ness about it.

    • saltesc@lemmy.world
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      1 year ago

      I’m a fairly strong extrovert and telephony services are almost entirely unused and blocked.

      Maybe if I were somewhat intoxicated and hadn’t socialised in the past 3 hours, I’d consider answering…

      “Hey, I don’t give a shit about whatever you called about. But if your shift is close to end, happy to chat about stuff so you don’t have to call anyone else. What are you into? Where you at? How’s work going? Do you like gaming?.. Hello?.. Awww.”

      • DillyDaily@lemmy.world
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        1 year ago

        Meanwhile I’m an introvert and I would rather a 10 minute phone call than an email chain back and forward.

        If it’s going to be more than 2 emails, call me.

        Writing an email is just as socially draining for me - sometimes even more so if I don’t know you well and I’m over thinking the tone or how much context to include. Having to send more than 2 emails is just elongating the interaction, especially if the other person is in and out of the office so they don’t reply quickly and I keep having to come back to the same conversation and shift my headspace in and out of “socially mode”

        Of course, being in and out of the office is a big reason why email is great, you get to it when you get to it and no one is entitled to your immediate attention.

    • Karyoplasma@discuss.tchncs.de
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      1 year ago

      Had to block my bank’s number. They called me for some bullshit, I told them, I prefer text messages, they called again -> blocked.

  • Honytawk@lemmy.zip
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    1 year ago

    Whenever some service asks for a phone number of which I know they do not need it, I just enter 0123456789.

    They can contact me on my email address (on my spam, not my official mailbox)

  • Aceticon@lemmy.world
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    1 year ago

    Personally, this kind of thing is part of how I control the phone rather than have the phone control me, all of which reduces stress and even increases productivity at a professional level.

    An SMS or similar kind of message always gets stored, and I can check it when its convenient for me.

    Phone calls only get stored if the other side actually records a voice mail, so there is pressure to pick up a phone call immediatelly, “just in case they don’t leave a voicemail” which might very well be interrupting work on a complex task that shouldn’t be interrupted.

    • RGB3x3@lemmy.world
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      1 year ago

      My philosophy is that if it’s important, they’ll leave a voicemail. If they don’t leave a voicemail, then sorry, I’m not calling back.

      • Aceticon@lemmy.world
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        1 year ago

        Yeah, I also use that to further segregate things by level of importance: there’s lots of unimportant stuff coming in via that channel, so if a person on the other side can’t be arsed to leave a voicemail, it’s not important enough.

        The SMS option just allows further segregation of important-non-urgent from important-urgent: for me an SMS might have something I should know or is good to know (say, confirmation of a doctor’s appointment) but have plenty of time to deal with (say, it’s in 2 weeks) so it works well for automated messages (plus it’s faster to read and SMS message tend to be a lot shorter and to the point than voicemail)

        In the old days of WFH I would further segregate it by “if it’s really really urgent come to my desk” which further filters for importance based on the effort others are willing to put on it by coming to me with it.

        In my professionally life I’ve concluded that a lot of unecessary stress comes from unimportant, important-urgent and important-non-urgent all coming in via the same channels and me having to treat everything as “possibly important and urgent” when most of it is no such thing, hence my filtering by-effort-required, which is not perfect but works way better than most people’s approach to it.

      • newIdentity@sh.itjust.works
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        1 year ago

        My philosophy is: I don’t leave voicemails and I also don’t listen to voicemails.

        I text first and call later in most cases. If it’s important call me twice