I’m a performer, so I need my account for work and to book gigs. I’ve been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.
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That seems about right for Meta. They probably broke it on purpose to see how many times you’ll try to log back in before giving up. They do these types of tests to determine how much of a hold they have on their userbase.
This is a conspiracy I can 100% get behind.
Oh this one isn’t a conspiracy it’s actually a real life fact. Bonafide.
Quality of service intensifies
You can’t have bug reports if there’s a bug in the submit report function!
Our QA manager is absolutely KILLING it!
ERROR,
An error has occurred attempting to display the error message.
Do you use a VPN? I use Proton VPN and it doesn’t like logging me in when using the VPN. When I’m logged in, the VPN works fine though.
And try to disable any adblockers to at least eliminate that potential issue during login.
@Witchfire I used Instagram from 2016-2022, and it consistently got worse. Bugs that you’d expect to be patched quickly lingered for years as features like Stories, Reels, and now Threads get higher priority. DMs would consistently show me messages from 37 weeks ago that were supposed to expire after I viewed them the first time. The last straw was when they moved the Activities tab to the top so that Reels could have its own place at the bottom. I’m not surprised that they don’t even maintain the login page these days.
It’s like trying to complain about god’s unfairness to an non-existing higher authority.
Pray the bugs away.
I’m not surprised. The only meta thing I use now is Insta in the mobile web, and they’re clearly ignoring that trying to get you to switch to the app at any cost. They won’t be reviewing this, or any bugs around it. Their solution is “JuSt tRY OuR aPP”. Pass. When mobile web dies I’ll be out for sure
All tickets go directly to /dev/null.
Thank you and have a nice day.
Might be a good time to dip a toe in the waters over at Pixelfed, if you haven’t already.
How good is Pixelfed at handling adult content? I’m not even talking porn/full nudity, I’m talking things like blood, fire performance, and nipple pasties.
Instagram is terrible with anything that isn’t kid friendly. For example, the #horror hashtag is banned and will get your post automatically flagged.
I get this kind of shit dealing with LG and Samsung support too. It’s like customer experience doesn’t matter in this day and age. They’ve cornered the market
DeWalt too. Got a table saw that shipped with a broken part, and their contact us form was broken. Eventually gave up and bought a replacement part off Amazon. Someone got a promotion for reducing claims.
Yeah, broken support needs to be illegal. You can’t even do a credit card charge back sometimes because you’ve had an item too long.
Not trying to be an ass here but if you rely on services like this for your living, having the rug pulled from under you shouldn’t come as a surprise.
Not trying to be an ass
You may not be trying, but I’m afraid you are succeding. It is surprising when basic functionality like logging in, doesn’t work.
Whether it’s a surprise or not, users don’t have a choice of what platform is most popular or effective at getting work. Many applications for gigs ask for links to your social media, it’s the default portfolio that many clients look for.
All that artists can do is diversify to other platforms which have the same issues, and make a personal website which will probably get almost no traffic.
Unfortunately Facebook and Instagram is almost essential for small businesses to get off the ground. It’s not that they rely on the service, they rely on word of mouth, and word of mouth spreads better on mass social media than anywhere else.
