Leaked Zoom all-hands: CEO says employees must return to offices because they can’t be as innovative or get to know each other on Zoom::Zoom CEO Eric Yuan discussed the benefits of in-person work in a leaked meeting.

  • Boiglenoight@lemmy.world
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    1 year ago

    If you’re in a tech job, working from home should be the default. If you’re in a service job, working on-site is a requirement. This can have a negative impact on a company overall because you may have both in your workforce, and the ability to work from home breeds resentment and impacts morale.

    Amidst COVID, our office workers were told to return to work. The reasoning was a perceived inequity held by the field workers toward those that sit at a desk all day. Nevermind that having everyone return up’s everyone’s chance for getting infected. Truth be told, those forced to come in would rather risk that than be left out.

    • WaxedWookie@lemmy.world
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      1 year ago

      I hope people demanded an eye-watering raise, citing the inequity in remuneration between the workers and C-suite.

      Oh - you don’t care about equity after all? Why do we need to come back again?

  • Doorknob@lemmy.world
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    1 year ago

    I don’t see anything ironic about this. Zoom is just a tool for making video calls, it’s not even close to being a sufficient replacement for face-to-face interaction with people. A lot of people aren’t motivated to get work done when they are at home by themselves. In isolation you can feel like the work you’re doing is meaningless and not providing any value to anyone. When lockdowns affected my workplace productivity plummeted - we had people ostensibly ‘working from home’ that were answering a few emails here and there and then checking out without having done any actual valuable work at all.

    If you hate your job, maybe it’s the work/management/culture that is the problem. WFH isn’t a solution to that, it’s just hiding away from the causes of your misery.

  • James@lemmy.ca
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    1 year ago

    His argument is essentially that people are not toxic enough in online meetings to innovate.

  • foggy@lemmy.world
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    1 year ago

    Someone is getting tired of paying for HVAC, electricity, and plumbing for a vacant office building 😢

    • Shazbot@lemmy.world
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      1 year ago

      That’s how I understood it as well. Feels like most mandates have nothing to do with company culture and more to do with commercial property expenses/investments.

      • foggy@lemmy.world
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        1 year ago

        If only they could make a charitable donation to the city, with the expressed purpose that it be converted to affordable housing/homeless shelters for a profitable tax write-off instead.

        Sometimes I wonder why these chucklefucks get to play with the big bucks. A good CEO allocates resources well. That’s it. This just screams failure in that department, and soooo many better options exist.

        • insaneinthemembrane@lemmy.world
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          1 year ago

          They don’t need to convert it, keep it as office space for a charity or multiple charities, use it as storage for charities, make workshop spaces for low income or unemployed, etc etc etc

          • foggy@lemmy.world
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            1 year ago

            Even better resource allocation. I think Zoom might need a new CEO soon. Send HR a link to this thread homie. One of us is sure to land the job.

    • Earl Turlet@lemmy.zip
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      1 year ago

      When I was working in the office, I’d put the thermostat where I like it, drink 6 K-Cups worth of something a day, and use so much TP. I hated commuting and made sure I got my money’s worth. They’ll regret bringing people like me back.

  • root@lemmy.world
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    1 year ago

    Dang, I just applied to a couple positions there. I’ll go ahead and retract those :D

  • unsaid0415@szmer.info
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    1 year ago

    man i just spent 30m this morning telling jokes to my remote coworker over slack, I’ve seen him only once in my life, according to this CEO I couldn’t have possibly gotten to know him.

    Funny watching the CEOs trying to do the verbal splits, coming up with excuses where it’s just “waah we’re paying for an office that nobody uses :(”

    we have nothing to lose but our commutes

    • kshade@lemmy.world
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      1 year ago

      Yeah, it’s really weird seeing these blanket statements from the CEO of Zoom, of all things.

      I’ve grown up with ICQ, IRC and forums, later worked with a very distributed, international volunteer team and made connections just fine, even though we barely used voice chat (it was still the Skype days) and nobody ever actually saw me or knew my real name.

      Those people and connections weren’t somehow less real to me than the superficial, safety-first chit-chat you sometimes get into at work. This obviously isn’t everybody’s experience, but maybe, just maybe, the CEO should “get” this instead of being out of touch with what he’s selling.

      Maybe he was left on read one time too many.

    • LaunchesKayaks@lemmy.world
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      1 year ago

      My coworkers and I are constantly sending each other jokes and memes when any of us are work from home. Sometimes the official company chat will just be everyone communicating through gifs.

    • aidan@lemmy.world
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      1 year ago

      Eh, for certain people they definitely are less productive online(unfortunately including me), but I’m sure some others are more productive online.

      • Kittenstix@lemmy.world
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        1 year ago

        I think the issue is the one-size-fits-all mentality, it leaves no room for each person to do what works best for them.

        My wife’s company only rents one of the 4 floors it used to, for those who wanted to return to offices and it’s worked out perfectly, they maintain a space for necessary in office meetings, a place for presentations while only paying a fraction of their old lease.

      • seitanic@lemmy.sdf.org
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        1 year ago

        That’s why they should give people the option to work from home. You can choose which one is best for you.

  • AutoTL;DR@lemmings.worldB
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    1 year ago

    This is the best summary I could come up with:


    Zoom CEO Eric Yuan told employees this month that the company was making the surprising decision to send some workers back to the office regularly because its flagship remote-work product didn’t allow employees to build as much trust or be as innovative as in the office, according to a leaked meeting recording viewed by Insider.

    The top reason for the mandate, Yuan said at the August 3 meeting, is that it’s difficult for employees to get to know each other and build trust remotely.

    The comments, much like the decision to return some employees to offices, are surprising given the role Zoom’s technology plays in remote work.

    The company’s videoconferencing service became so ubiquitous early in the pandemic that its corporate name became a verb describing the act of firing up any video chat to connect with coworkers online.

    Amazon recently asked employees to relocate to their teams’ offices or find new jobs.

    Zoom’s return to office, at least from Yuan’s comments, appears less strict, as he directed employees who have issues with the policy to apply for exceptions with the heads of their departments.


    The original article contains 395 words, the summary contains 185 words. Saved 53%. I’m a bot and I’m open source!