HP misreads room, awkwardly brags about its “less hated” printers | Opinion: HP’s printer business practices have infuriated users for years.::Opinion: HP’s printer business practices have infuriated users for years.
HP misreads room, awkwardly brags about its “less hated” printers | Opinion: HP’s printer business practices have infuriated users for years.::Opinion: HP’s printer business practices have infuriated users for years.
I’m copying my comment from an earlier thread on the same subject.
Tl:Dr If you want to be less hated, make a good product.
I was asked to set up an HP printer earlier this week. It was connected by a USB cable. It stopped printing after a few pages.
HP wants the end user to download their app to use the printer. The printer also has to be set up using an Ethernet or Wi-Fi connection. I’d already tried to connect it to Wi-Fi using the button on the printer, but it just said “Er” & blinked some other lights. The HP website specifically says that the printer cannot be used with just a USB cable.
I was confident I could have got it to connect to Wi-Fi and downloaded the app, but it was too much of a problem just to be able to print.
I had a Brother printer moved into its place. There haven’t been any other printing issues.
Definitely recommend brother. No fuss, just works.
I inherited an older (2012) black and white compact HP laser. Has wifi.
Was a bit of a pita getting wifi setup. Had to use HP software first. Unlike my Canon which just showed up on the network.
Works great otherwise, surprisingly. Even back then I wouldn’t have bought it.
I’m not too surprised at having to use HP software to set it up. The one I was assigned to set up wanted an HP app that requires an account. I’m pretty sure it would also need to be continuously connected to the Internet in order to print. That is utterly ridiculous!