I purchased the year ad free sync pro for $16.99 the day it launched. I wanted to support what seemed to be a great app for a new platform even though that was an excessively steep price.
At this point I wish I hadn’t wasted my money.
After the last app update every time I opened the app it would crash. I attempted to clear the cache, clear the data, then reinstall the app. It would crash every time I tried to restore my backup. I reached out to the developer first and told them my issue. They initially replied back and said they would look into it and I provided extra information. Went several days with no update and I attempted to contact them again and got no response. I then asked for a refund because it doesn’t recognize that I purchased the Pro upgrade. Again no reply. I then tried to get a refund through Google and also no luck and that I should contact the developer.
I will never again purchase sync pro for lemmy or any other platform and I would caution anyone else from spending an arm and a leg for this app when there are plenty of equally good alternatives.
I had this issue with that particular setting, and since it was part of my backup I couldn’t restore it as-is.
If you feel comfortable enough modifying the backup file, search for
hide_username
and set tofalse
. You’ll be able to restore your backup until that feature is fixed.Thanks for the troubleshooting
The dude is known to disappear from time to time. I think a couple times his app even got removed from the play store because he failed to renew something on time.
This is not my comment from the Play store, it’s from another Sync user having a similar issue:
Play store link: Sync for Lemmy
I appreciate the troubleshooting. Unless it was a pre selected option I wouldn’t have enabled that in any version.