I used to be a funeral director. The majority of outsiders were unaware of pretty much everything we did. Often on purpose because thinking of death is uncomfortable.
The biggest “secret” is probably that the modern funeral was invented by companies the same way diamond engagement rings were. For thousands of years the only people who had public funerals were rich and famous. It was the death of Abraham Lincoln that sparked the funeral industry to sell “famous people funerals at a reasonable price”. You too could give your loved one a presidential send off! The funeral industry still plays into this hard, and I’ve found many people are simply guilt tripped by society to have a public funeral.
You didn’t talk about how coffins are sold for many thousands of dollars when they are just cheap plywood boxes that shouldn’t cost more than a hundred bucks and that serve no purpose other than to decay as quickly as possible.
While I do think expensive caskets are a waste of money, they’re actually one of the least marked up products sold at a funeral home! Typically, caskets and urns are sold for twice what they’re bought for wholesale. This is mostly because anyone can sell caskets and urns so they can’t have ridiculous markups or people will go elsewhere for them. Urns for example are almost always bought off Amazon instead of at a funeral home.
The products with the highest markups were insurance based. Estate Fraud insurance (if someone steals the dead person’s identity, the insurance company will pay any costs involved in correcting it) and Travel insurance (if you die on vacation, the insurance company will pay any costs involved in bringing the body home). Both of these insurance policies had real costs of about $10 or $20. They’re often sold for $300 to $500.
That’s what keeps the hit show “Coffin Flop” on the air, as long as CornCob TV is able to broadcast. Just clip after clip of naked dead bodies busting out of shit wood and hitting pavement.
Donate my body to the worst medical student in the
collagecollege. I’ll definitely be an F level carcass.I did my cadaver dissection last year in medical school, and you’ll probably be a better cadaver than you think. The worst one to deal with in the class was in the tank next to ours. The cadaver was 102 years old at time of death without a scrap of fat anywhere. The muscles dried out and fell apart almost immediately on dissection, and started growing mold over the winter break. The lab manager had to keep removing portions of the cadaver to try to limit the spread of the mold until all that group was left with was a head in a bucket of formaldehyde. The head, neck, and brain were the last dissections we did, so it worked out okay-ish, but I will never forget the absurdity of them ending up like a Futurama president.
You’re saying lean people make bad cadavers?
If they are very lean, yeah, it can be a problem. Having a bit of adipose to absorb some of the formaldehyde and retain some moisture helps to keep the tissues from drying out. Once the body tissues dry out, they’re basically mummified and dissecting them would be about as useful and easy as dissecting jerky.
For no reason whatsoever: if you received an email, activated by a dead man’s switch, that told you that the body coming in next buried treasure which you could find by solving a series of riddles, the first of which is respond to the email with what gum flavor was swallowed last, would you?
That’s the beauty of micro-plastics, my corpse will have a great shelf life
Same. I want to keep being a failure.
My wife knows my wishes. My body is to be donated to the medical school of my university. If nothing else I get to help train the next generation of doctors plus my dead leaking asshole will shit on my university. Chaotic Neutral ftw.
In terms of funeral service I told her that she should do whatever she wants to mourn since I won’t be there it doesn’t matter to me. Knowing her it will be a traditional service from her homeland.
LMAO! This comment is so much better because you misspelled college. Made my day. 😂😂😂
I did no such thing.
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Not so fun story:
One of my first jobs when I was barely 18 was with one of the big funeral home/cemetery providers in the US. It was positively horrible, and not for the reasons most people think.
As a new hire, you’d start on the cold-calling phone banks, which was bad enough. Nobody wants a cold marketing call from a cemetery. But it got worse from there.
After a month on the phone bank, I’d done well enough to be promoted to field sales, which meant going to the most impoverished areas of town to follow up on the appointments the phone bank had made, basically trying to scare poor elderly people into handing over what little they had to ‘pre-plan’ for their deaths, with the pitch that if they didn’t, their family would suffer.
After a few appointments it was clear I didn’t have the stomach for that, so they moved me to on-site sales, which was somehow worse.
On-site sales included helping to host the Mother’s Day open house at the large main cemetery. They set up a greeting station at the entrance with refreshments and ‘in memorium’ wreaths that could be bought by bereaved family (on that day, mostly children of the deceased, but also mothers who had lost their children, some at a very young age). It sounds like a kind thing to do, because many young mothers/fathers coming to visit were so distraught, they hadn’t stopped for coffee or thought about flowers.
I was not stationed at the welcome station. I was a ‘roamer’, meaning I was one of several staff expected to meander through the graves and check on families graveside – to ask if they needed anything and to upsell them pre-planning packages for themselves or their other children. I am not kidding, we were expected to do that.
I had to be prodded to approach my first mark (a young couple ‘celebrating’ the woman’s first Mother’s Day at the grave of her several months old child, and I couldn’t stomach it. It felt barbaric, to even try to sell someone who could not stop crying at the grave of her young child. I couldn’t do the pitch, obviously, and backed out as soon as possible, then hid by the skips behind the main building until the end of the day when I quit.
I’ve done many jobs in my life, including cleaning bowling alley toilets, but I’ve never been asked to do anything as vile.
I’ll bet everyone in the funeral industry can guess which company I’m talking about.
I also had the pleasure of working for Service Corporation International. Thankfully solicitation of funeral services is banned in Ontario, Canada. So no cold calling or bugging people at cemeteries. Their way around it was to hold seminars about Last Wills at places like retirement homes. If someone had a funeral related question the staff would get them to sign a form agreeing to a phone call or visit from a sales person.
The pre-arrangement sales people were all on commission and it made them very pushy. The pitches were so manipulative I couldn’t listen to them. Our government is throwing around the idea of banning commissioned sales in funeral services as well because of it. Some other Canadian provinces have already banned it.
Their practices are so scummy, I’m surprised they’re still allowed to operate at all in Canada. Glad they can’t do their worst in Ontario, that’s a small win.
You’re right about their abhorrent manipulation – I still have binders in storage from my sales training; I should dig them up and post some of it. It’s still, 35 years later, the most disgusting emotional manipulation I’ve ever seen. After all these years, it’s only got worse in the US from what I hear.
You were supposed to ask them to relive their most recent familial death experience under the guise of polite conversation, then hone in on whatever detail was the most unpleasant, and hammer home how if they didn’t buy a package, their children would go through worse. Have they considered how much emotional and financial pain they would cause if, god forbid, they died tomorrow? Don’t take time to think about the money you don’t have, because every hour of delay raises the chances your kids will be left with a financial mess when they’re grieving you. You’re basically heartless for doing that to them.
The graveside pitch was even worse. It’s so sad you lost your baby last month, but what if your six-year-old died tomorrow? Are you prepared for that? Like jesus, I can’t imagine the paranoia a grieving family faces after losing one child, constantly afraid for their remaining child. Let’s rub salt in that wound and scare the shit out of them for a few thousand dollars. It should be illegal everywhere.
What do you mean by “public funeral”? What’s the alternative? It sounds like you’d consider an event with only friends and family where there was a coffin in a room to be a “public funeral”. That seems to be what most people have, but it isn’t very public. Is a non-public funeral one where the family makes the coffin themselves and there’s no event where people see the dead person and the coffin?
The minimal services are essentially transportation, government documentation, and disposition (cremation, burial, entombment, etc). Some funeral homes won’t charge for a private viewing by immediate family, some charge a small fee. Typically there’s a cap on number of people and amount of time, something like 10 people total for 30 minutes.
Anything more than that will require you pay thousands of dollars extra. Hours of receiving guests, a published obituary, a mass or ceremony, musicians, clergy/celebrants, reception. All of those are pushed as “traditional” or expected but they’re incredibly expensive.
How online ads actually work.
Very simplified TLDR: you visit a news site. They load an ad network and tell it “put ads here, here and here”.
The ad network now tells 300 companies (seriously, look at the details of some cookie consent dialogs) that you visited that news site so they can bid for the right to shove an ad in your face.
One of them goes “I know this guy, they’re an easy mark for scams according to my tracking, I’ll pay you 0.3 cents to shove this ad in their face”. Someone else yells “I know this guy, he looked at toasters last week, I want to pay 0.2 cents to show him toaster ads just in case he hasn’t bought one yet.”
The others bid less, so that scam ad gets shoved in your face.
That’s extremely simplified of course. https://en.wikipedia.org/wiki/Real-time_bidding has a bit more of an explanation.
Supermarket employee here. We have a “fresh” fish counter selling stuff like whole mackerels and raw salmon fillets and the like.
Each and every one of these has been frozen at least once - this is a mandatory health hazard prevention thing (to kill off parasites etc) and also basically the only food-safe way to transport them in great quantities over long distances without them going bad. They get delivered frozen solid, get thawed behind the scenes and then put on display / on ice for customers to buy. And then they’re lying there all day long until someone happens to buy some … people still treat the pre-packaged fish from the frozen foods aisle as a second choice, even tho those have NOT been lying around half-thawed in the open air for 10 hours straight.
Long story short, “fresh” fish from the counter is less fresh than the frozen stuff, despite customers commonly believing it to be the other way around.
Software Engineering. Most software is basically just houses of cards, developed quickly and not maintained properly (to save money ofc). We will see some serious software collapses within our lifetime.
Y2038 is my “retirement plan”.
(Y2K, i.e. the “year 2000 problem”, affected two digit date formats. Nothing bad happened, but consensus nowadays is that that wasn’t because the issue was overblown, it’s because the issue was recognized and seriously addressed. Lots of already retired or soon retiring programmers came back to fix stuff in ancient software and made bank. In 2038, another very common date format will break. I’d say it’s much more common than 2 digit dates, but 2 digit dates may have been more common in 1985. It’s going to require a massive remediation effort and I hope AI-assisted static analysis will be viable enough to help us by then.)
How many UNIX machines in production are still running on machines with 32-bit words, or using a 32-bit time_t?
How much software is still running 32 bit binaries that won’t be recompiled because the source code has been lost together with the build instructions, the compiler, and the guy who knew how it worked?
How much software is using int32 instead of time_t, then casting/converting in various creative ways?
How many protocols, serialization formats and structs have 32 bit fields?
Irrelevant. The question you should ask instead is: how many of those things will still be in use in 15 years.
Windows, Linux, FreeBSD, OpenBSD, NetBSD, and OSX have all already switched to 64 bit time.
Cars haven’t. A whole lot of cars are gonna get bricked.
So they have a year 202020 bug then
I get the joke, but for those seriously wondering:
The epoch is Jan 1, 1970. Time uses a signed integer, so you can express up to 2^31 seconds with 32 bits or 2^63 with 64 bits.
A normal year has exactly 31536000 seconds (even if it is a leap second year, as those are ignored for Unix time). 97 out of 400 years are leap years, adding an average of 0.2425 days or 20952 seconds per year, for an average of 31556952 seconds.
That gives slightly over 68 years for 32 bit time, putting us at 1970+68 = 2038. For 64 bit time, it’s 292,277,024,627 years. However, some 64 bit time formats use milliseconds, microseconds, 100 nanosecond units, or nanoseconds, giving us “only” about 292 million years, 292,277 years, 29,228 years, or 292 years. Assuming they use the same epoch, nano-time 64 bit time values will become a problem some time in 2262. Even if they use 1900, an end date in 2192 makes them a bad retirement plan for anyone currently alive.
Most importantly though, these representations are reasonably rare, so I’d expect this to be a much smaller issue, even if we haven’t managed to replace ourselves by AI by then.
an end date in 2192 makes them a bad retirement plan for anyone currently alive.
I can’t wait to retire when I’m 208 years old.
Omg we are in same epoch as the butlarian crusade.
Butlarian crusade
Butlerian Jihad, my dude. Hate to correct you, but the spice must flow.
Im just glad you got that reference
If you’re going to correct people about Dune quotes, at least use one from the book! “The spice must flow” doesn’t appear in any of them, it’s a Lynch addition.
Tell that to the custom binary serialization formats that all the applications are using.
Edit: and the long-calcified protocols that embed it.
I am taking the week off, family camping, and cell phones off for that week in 2038.
What is the basis for the 2038 problem?
The most common date format used internally is “seconds since January 1st, 1970”.
In early 2038, the number of seconds will reach 2^31 which is the biggest number that fits in a certain (also very common) data type. Numbers bigger than that will be interpreted as negative, so instead of January 2038 it will be in December 1901 or so.
Huh interesting. Why 2^31? I thought it was done in things like 2^32. We could have pushed this to 2106.
Signed integers. The number indeed goes to 2^32 but the second half is reserved for negative numbers.
With 8 bit numbers for simplicity:
0 means 0.
127 means 127 (last number before 2^(7)).
128 means -128.
255 means -1.Why not just use unsigned int rather than signed int? We rarely have to store times before 1970 in computers and when we do we can just use a different format.
Because that’s how it was initially defined. I’m sure plenty of places use unsigned, which means it might either work correctly for another 68 years… or break because it gets converted to a 32 bit signed somewhere.
so instead of January 2038 it will be in December 1901…
Maybe this is just a big elaborate time travel experiment 68 years in the making?
My dad is a tech in the telecommunications industry. We basically didn’t see him for all of 1999. The fact that nothing happened is because of people working their assess off.
My dad had to stay in his office with a satellite phone over new years in case shit hit the fan.
My dad still believes the entire Y2K problem was a scam. How do I convince him?
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Well my dad does too and he worked his ass off to prevent it. Baby boomers are just stupid as shit, there’s not really much you can do.
Are there currently any that are showing signs of imminent collapse? (Twitter, maybe?).
Or what are the signs to look for those who are untrained in this field?
Regarding Twitter: yes.
As a tech person outside Twitter, looking in: Twitter is metaphorically a huge airliner with one remaining engine, and that engine is pouring smoke.
The clown who caused the first four engines to fail has stepped out of the pilot’s seat, but still has the ability to fire the new pilot, and still has strong convictions on how to fly a plane.
That plane might land safely. But in the tech community, those of us fortunate not to be affected are watching with popcorn, because we expect a spectacular crash.
If anyone reading this is still relying on Twitter - uh, my advice is to start a Mastodon account. Or Myspace or something.
I can’t imagine the shit show it would be if that log4j vulnerability and software update hit Twitter in its current state. I could see shutting off all external web traffic until the overworked devs finish committing while being held up with a visa loaded gun pointed at their head.
Mostly tge first sign is something like all old .doc files can no longer be opened. So some thing like.
Is a website running on WordPress? That’s a system built on failed practices and is constantly attacked. It needs a serious overhauling and possibly replacement, but the software runs a huge majority of websites.
While most instances of WordPress you we’ll find in the wild are insecure and nothing more than bloated garbage. The CMS is actually fairly secure with minimal intervention if you properly configure it on setup and maintain software updates as they continually roll out patches for vulnerabilities as they are discovered.
If you turn off comments and the ability for new users to self-register and throw it on PHP 8.2 with a WAF and enable file write protection it’s actually very robust.
At least when WordPress breaks you have WP-CLI to troubleshoot it
I work for a web hosting company. So many WP sites are out of date with plugins and core. I’ve dealt with many compromised sites. Granted there are auto updates on the WP side and the hosts service, it’s still pretty often.
I also work for a WH. Yeah most idiots don’t do basic maintenance which is why I just rename the dir as xxx.old make a new folder install core and then delete the blank wp-content an copy over the wp-content DB and wp-config.php from the borked install. Takes 10 min rather than 30 to update and fix. I call that the “Doctor Frankenstein” method
Package management is impossible. When a big enough package pushes an update the house of cards eill fall. This causes project packages with greatly outdated versions to exist in production because there is no budget to diagnose and replace packages that are no longer available when a dependency requires a change.
Examples: adminJs or admin bro… one of them. Switched the package used to render rich text fields.
React-scripts or is it create react app, I don’t recall. Back end packages no long work as is on the front end. Or something like that? On huge projects, who’s got the budget to address this to get the project up to date?
This has to be a world wide thing. There is way to many moving targets for every company to have all packages up to date.
It’s only a matter of time before an exploit of some sort is found and who knows what happens from there.
That’s basically what happened with log4j or whatever that java bug was a few years ago. A lot of things still haven’t been patched.
Does leftpad count as a collapse?
As an everyday user of software who’s not a developer, this is not a secret. Nothing works well for any extended period of time.
Because it fit into an ecosystem of tech that is constantly evolving. Software as a whole evolves more quickly than most tech. You see the same effect in every other branch of engineering but just slower.
Example: They are having problems rebuilding a certain famous church in Europe that burned down because the trees that went into it are now all smaller. They can’t get a replacement part.
I just dealt with this about a month ago at work. A customer machine died and they wanted “an exact replacement”. I explained to sales that is all I need to hear to know this project is going to be a disaster. Parts go out of stock, the network stuff is not as backwards compatible as people think it is, and standards change. They went over my head and demanded the same machine. I get daily emails from our fabricators about the problems they are having. Engineering is not a once and done thing. You need to have the staff and resources to continue to make your product match up with the environment it is in.
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In the news this week: https://publicapps.caa.co.uk/docs/33/NERL Major Incident Investigation Preliminary Report.pdf
This is unprecedented since, well, January: https://en.wikipedia.org/wiki/2023_FAA_system_outage
Then you start off fresh going “this time it’s going to be different” but the same fucking things happen and you end up cramming that project in 3 weeks.
IT in the EU:
Due to some EU laws, there has to be a “cookie consent” dialog on every website that uses cookies. I would estimate that more than 50% (probably too low) of these popups are cosmetic only and it doesn’t actually matter if you click accept or reject.
That doesn’t sound realistic. There are real fines for non compliance and it’s trivial to find out what cookies you have.
You usually first get an injunction with some time to fix the issue, little risk of immediate fines.
So there is little reason to implement a working consent dialog unless you get a legal notice to do so. When the law came out we got a lot of such notices over the lack of the dialog, but after a usless dialog was implemented, it stopped.
Guess lawyers aren’t that tech savy or have better things to do.
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you should easily be able to give a few sources
I have plenty, like close to 100 pages where I personally implemented the useless dialoge. But I’m sure not going to taddle on them.
But if you want to go hunting for it yourself: try small wordpress sites or other small self-hosted blogs.
This obviously won’t be true for websites of major corporations.
You know you could just report them yourself right
Yes indeed. I just don’t want to. It’s a silly law.
So you don’t want to report a company for breaking the law? What have they ever done for you?
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Aww you, stop it.
Can you not at least rat out the major sites? Surely you don’t have any moral qualms with that
I really don’t want to, I think it’s a rather stupid law that is both annoying and ineffective.
Most “bigger” offenders I found in the wild were medium sized local news sites and I really don’t want to cause them any legal trouble.
But as someone else said, it’s rather trivial to find. You really just need a browser with dev-tools.
Most of these consent pop ups are designed to be insanely annoying to the point where you just click accept all on a long list of cookies for individual things and they are not even grouped
it’s illegal, there should be a “continue without accepting” link everytime, and in the selection of choice, all non essential should be disabled, but yeah, there’s still some website not playing the game correctly, hopefully UE will give sanction at some point?
90% of the time^1 there’s at least a Cancel or Reject button. Sometimes you even get to pick which categories right there without it being two or three levels deep.
1 based on my highly scientific method of pulling numbers outa mah butt
https://addons.mozilla.org/en-US/firefox/addon/consent-o-matic/
Handles most of this for you.
It’s sad that for some of the more obnoxious offenders where you need to individually opt out for each ad partner they carry it still may take the addon 30+ seconds. Imagine how long it would take to click everything manually. And that stuff is illegal by the way: rejecting everything must be just as easy as accepting everything. If I come across such a site I typically just avoid them from that point forward.
Security theater.
EU, can you just make that shit go away? I am so goddamn tired of clicking cookie dialogs I could puke. kthxbye
Check out this add on that automatically decline data tracking popups https://addons.mozilla.org/sv-SE/firefox/addon/consent-o-matic/
Ok
I forgot the link, lol.
Wow that suck. I always spend time turning off every legitimate consent button. So I get cookies anyway?
You could set your browser to clear all cookies when you close it. That does mean you have to keep logging into sites every time you open the browser again, but with a password manager that’s not really a problem.
You don’t need cookies to stay logged in anymore. You actually don’t need cookies for anything.
Use this: https://github.com/OhMyGuus/I-Still-Dont-Care-About-Cookies And combine it with this: https://github.com/Cookie-AutoDelete/Cookie-AutoDelete
I’ve set it to delete cookies on domain change.
Yeah probably.
There’s plugins that will do it for you (with the max privacy settings so you don’t have to worry about getting tricked by phrasing).
I even have one on my mobile browser.
What’s it called, friendo?
Thanks friendo!
Ghostery is what I use on my phone (alongside other stuff like uBlock origin)
Is there one for iOS browsers? I mostly use firefox on ios
No, it’s only for regular Firefox, and Firefox on iOS is just reskinned safari (so no plugins).
gdpr is a different thing than the cookie law, refusing consent is a real thing that everyone in the industry spent a hell of a lot of time and effort implementing to the letter because the fines for companies are way too large for anyone to ignore
50% seems conservative lol
If anyone is interested in a good read about the active changes coming to Cookie Law in the future: https://www.itpro.com/network-internet/web-browser/369894/the-cookie-law-is-finally-crumbling-good-riddance
Wasn’t a good read for me. A boring intro and then some speculation about possible new laws in the future, and Google Topics API mayybe making cookies obsolete.
I have worked for 5 different companies that needed to be PCI compliant and every one of them will fully decided not to do certain things. Not all of them were even hard, a lot of times it was simply the person making the decisions just didn’t want too.
So that’s mine. Credit card security is not taken seriously but the vast majority of places that accept credit cards
The bread you are given to at the restaurant is of often recycled from leftovers at previous tables.
New battery for your phone? US Customs says fuck that. So used battery from the scrap bin you get.
Disclaimer: I quit that industry back in 2017.
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every restaurant job has free food. only the good ones have management endorsement.
I work on photocopiers. Some people will lie to dispatch to get me out faster.
I can always tell you’re lying 100% of the time. The copier tells me what happened, and I can remote into the copier before I even show up (which is helpful because I can bring parts I might need). But I’ll never say anything. I just want the customer to be happy.
Edit: I’m talking about office and light production copiers.
Monocultures in Agribusiness. One ‘public secret’ many outside of the industry might not be aware of is the prevalence of monocultures in crop farming. Vast expanses of land planted with the exact same genetic line of a crop. While this makes farming operations easier and often more profitable in the short term, it’s a ticking time bomb for pests and diseases. One well-adapted pathogen could wipe out an entire crop species in an area (look up citrus greening in Florida), because there’s no genetic diversity to halt its spread. But hey, it keeps the costs down…until there’s no food to eat.
Accounting is a goddamn mess. There’s lots of mistakes in accounting, finance, banking, etc but we’re supposed to act to outsiders like they never happen. Publicly traded companies (US) get audited every year, but no audit company would give a paying customer a failing grade. New grads are funneled into working for public firms - the 10 or so companies that cater to the world’s audit, tax, and consulting needs. They’re supposed to teach discipline, but in reality they only teach you security theater. You’re worked to the bone until you either burn out or agree to perpetuate the system to keep your job.
And the only reason it continues to work is society’s social contract agreeing that it has to work because we don’t have any other options. All it takes is the rumors that the idea is failing - like in the silicon valley bank run - and we’re all out of luck. With the speed of information these days all it takes is a few minutes for a situation to spiral out of control. It’s bonkers.
I got into accounting because I enjoyed bookkeeping in high school. Now that I’m in it I refuse to work for anything larger than a mid sized, non public company.
The SLA on any product is not a guarantee the platform will be fixed in that timeframe. At best it is wishful thinking.
I’ve consulted with many companies trying to save money by moving to AWS because they have twelve 9s of availability. They don’t do any redundant deployments because they want to save money.
I keep telling them that the SLA just means that AWS will give them a refund for anything you couldn’t use while they have an outage. There’s no guarantee.
So they just treat their uptime target sorta like the office and bankruptcy? “I declare 12 9s!”
Like, bruh, you actually have to pay for that if you want it, wtf?
I guess it is a bit like car batteries. A 4 year warranty doesn’t guarantee it will last 4 years, it means you get a refund if it doesn’t. (Though unless they’re idiots they build the batteries so statistically it is somewhat more common to last that long vs dying early).
SLAs are not a guarantee because a guarantee is a guarantee .
Sla is?
Service Level Agreement, typically a legal contractual requirement. SLAs can vary, but a common one is for a service to be online and accessible. Web hosting providers that host web sites for companies typically guarantee that their service has an SLA of 99.5% uptime, meaning any time the service is down, the engineers and incident teams need to restore operational services quickly. A breach of SLA invokes financial penalty to the provider for violating the contract uptime guarantee.
With most pre-written SLAs, the penalty is something like “we’ll refund the service cost for the month” at best. So it’s “we have a financial reason not to fuck up” not “you will be made whole if we fuck up and your business is down”.
The SLAs are also often tied to SLOs (the quality they promise to deliver, e.g. “we promise to be up 99.5% of the time”) that are very generous for the service provider. If your critical service was down 3.6 hours in a month, that would still meet a 99.5% SLO. So if your business was down for 2-3 hours per month, that would be a-ok. Only if it was down for say an entire day, you’d get (depending on the contract) typically either a day or a month of service refunded.
I’d take a provider with no SLO but a good track record over someone that offers an SLA. If they fuck up the month of refund is going to be the least of my problems, and if they fuck up repeatedly, I’ll have to emergency-migrate away to a different provider either way.
Service level agreement
Sounds about right lol.
But that’s why you put SLAs into contract language with penalties. Like, say my company pays your company for a SaaS product. And you go down longer than the SLA, we get a discount or something. If it’s not in a legal agreement it is meaningless for sure.
Also the refund is not automatic you need to apply for it.
Ok? I never said it was nor would I expect it to be unless it is part of the contract. And even then probably not.
Outsourced IT provider here:
90% of businesses have basically zero IT security. Leaked passwords in regular use and no process or verification for password resets. As soon as someone complains that 2FA or password rotation is difficult it gets dropped. Virtually all company data is stored on USB keys, plaintext hard drives and on staff’s personal home devices.
The reason they’re not constantly having their data stolen is because no-one cares about the companies either.
